Where’s My Order?

Order Confirmation and Tracking Link:

You should receive an order Confirmation Email immediately after you submitted your order and an email with a Tracking Link as soon as your order ships.    

After ordering, please allow 24-48 hours for your order to be processed and 3-5 business days for delivery in the US. 

What if I haven’t received an Order Confirmation or Tracking link email?

If you didn’t receive a confirmation email 24-48 hours after placing your order, please make sure that:

• Your order was completed. Check your bank account for a “Pending” transaction.
• You are checking the email inbox linked to the email address used to place the order.
• The confirmation email is not in your Spam folder.
• if you’re using Gmail, also check your Promotions folder.

Please click here for Customer Service in case:

• You entered an incorrect email address and need to receive email correspondence from us
• You didn’t receive a confirmation and/or tracking email

Order Delivered - but you cannot find it anywhere:

• Sometimes the status of an order is marked as "delivered" before the order is actually delivered.
• Please wait a few days, the order will most likely still arrive in your mailbox.
• Of course, our customer-obsessed advocates will be happy to assist with the above and any other questions you may have.  

For help, please click here.  We'll be happy to assist.