We currently split the workload with OtterBox regarding Otter+Pop cases and malfunctions.
If you are having trouble with your PopGrip: It’s on us. If your grip broke off of your phone, is tearing at the accordion, etc, submit a request here and one of our customer-obsessed advocates will get you all taken care of. Please be sure to include images of the product, as well as your order number or a photo of your receipt if you purchased your product from a retailer.
For iPhone 12 or other sizable phones: Expand then tilt the PopGrip to one side to prop up larger phones.
If you are having issues with the case itself: You’ll want to contact OtterBox. You can access their customer intake form here, or you can call them at 1-855-688-7269. As long as you meet their warranty guidelines, they should be able to get you all taken care of!