Returns and refunds are conducted in the following manner:
If your PopSockets product is broken or defective, and you wish to return it for this reason, please submit a ticket to our Customer Obsession team by contacting here and we’ll be happy to help you out.
If you aren’t happy with your PopSockets product and wish to return it for this reason, please return your item(s) to the following address:
PopSockets LLC
5757 Central Avenue
Boulder, CO 80301
5757 Central Avenue
Boulder, CO 80301
Be sure to include your order number and your name somewhere on the return package.
Please do not use the prepaid shipping label included in your package for returns or refunds - only use this label to ship items for recycling! If you use this label instead of going through the returns process, your refund won’t be processed correctly.
Please note that returns are shipped back at the customer’s expense. Due to COVID-19 and social distancing regulations, we are currently working with reduced staff on site. As a result, returns and refunds may experience longer processing times.
PayPal - Please keep in mind if you use this payment method, after 180 days it is no longer possible to issue a refund.
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