General
Returns & Refund - Updated
Orders
- Phone Support
- I'd like to know the status of my order.
- I entered my shipping info incorrectly.
- I put in the wrong email address.
- I entered my billing info incorrectly.
- My order arrived incorrect or incomplete.
Shipping & Delivery
- How long will it take to get my PopSockets product?
- I haven't received an email with my tracking info.
- I haven't received my confirmation email or my tracking info.
- How much does shipping cost?
- How long does international shipping take?
- What shipping services do we use?
PopGrips & PopTops
- How can I remove my PopGrip /Base (The Sticky Part)?
- How to clean gel residue
- My accordion popped out of the platform! Now what?
- What if my PopSockets product doesn’t stick?
- What are PopSockets grips made of?
- What if my PopSockets grip won't stick?
PopSockets Mounts
- What is a PopSockets Mount?
- What are the dimensions of a PopSockets Mount?
- What is a Vent Mount and how do I use it?
- Why won’t my PopSockets Mount stick?
- How do I install my PopSockets Mount?
- Can I move my PopSockets Mount from one place to another?
Poptivism
- Are there any requirements for Poptivism designs?
- Can I submit multiple designs?
- What is Poptivism?
- What’s PopSockets Do Good?
- What is a Poptivist?
- Is there a maximum donation amount?
Wholesale & Promotion
Create Your Own
- Which products are customizable?
- Why was my custom PopGrip cancelled?
- Which uploaded images will be rejected?
- Can I use the same image on different products?
- Want to Add Text to your Photo?
- What file type and size should I use?
PopWallet & PopWallet+
- How can I remove my PopWallet and PopWallet +?
- What is a PopWallet?
- What are the dimensions of a PopWallet?
- Can I use a PopWallet with a glass-backed phone?
- How many cards can a PopWallet hold?
- I think my PopWallet is broken!
PopPower
- What is PopPower?
- How to Use
- PopWallet and PopPower
- What do the LED light colors on my PopPower mean?
- PopPower and Otter + Pop
- My PopPower Isn’t Working! Now What?
Otter + Pop
PopGrip Lips
PopGrip AirPods
PopGrip Mirror
PopGrip Slide
PopMinis
- Are PopMinis mountable?
- My PopMini stopped sticking to my case. Now what?
- Are PopMinis reposition-able?
- Are PopMinis as strong as original PopSockets grips?
- Where should I position my PopMinis?
- Are PopMinis better than a PopGrip?