General

Our Products

• Magnetic Adapter Ring
• Anker MagGo
• PopPuck and Booster Pack
• Magsafe PopGrip
• Magsafe PopWallet
• Otter + Pop Cases

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Social Impact FAQs

• What happened to Poptivism?
• What does 'The Future is Plant-Based' mean?
• What is PlantCore?
• What does the new focus of PopSockets impact work mean for nonprofit partnerships?
• What if my organization wants to request a one-time product donation or grips for a fundraising event?
• What is ChangeUp?

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Shipping & Delivery

• Where’s My Order?
• Shipping Options and Cost
• International Orders

Orders

• How do the Discount Coupon/Promo codes work?
• Why am I seeing duplicate charges in my bank account?
• How can I cancel my order?
• Some of the Information I Entered Is Incorrect, Now What?
• I Received An Order With Missing or Incorrect Items

Warranty, Returns & Refunds

• Warranty
• What is the Return & Refund policy for Custom Items?
• How do I return my Non-Custom item(s) for a refund?
• Do you offer exchanges?

Wholesale & Promotion

• Wholesale Inquiries
• Will PopGrips Be Available For Promotional Orders?

Create Your Own (CYO)

• Licensing Restrictions: Why a “Create Your Own (CYO)” Order May Be Rejected/Cancelled.
• Other Reasons Why a Custom Order May Get Rejected/Cancelled.
• Image File Type, Size, and Final Product

I’m Having Issues With My PopSockets Product

• Sticking Issues
• Broken Product
• PopPower Issues
• Otter + Pop Issues
• Classic vs Swappable Grips